5kbd1 Privacy Policy

This privacy policy ("Policy") applies to the 5kbd1 platform and all its related services. When you register, log in, or use our services on 5kbd1, you are considered to have voluntarily accepted the terms of this policy.

5kbd1 is a mobile-first online gaming and sports betting platform built for players in Bangladesh. We place the highest importance on your privacy and are committed to ensuring the security of your information at all times. This policy has been written in English so that every user in Bangladesh can be fully informed of their rights and responsibilities.

The term "personal information" used in this policy refers to any information that can directly or indirectly identify you. We collect only the information that is necessary and do not use it beyond the purpose for which it was collected.

The following types of information may be collected when you open an account and use our services on 5kbd1:

2.1 Directly Collected Information

• Full name (in Bengali or English)
• Date of birth (for age verification — the user must be 21 years of age or older)
• Email address
• Mobile number
• Payment-related information (such as: bKash number, Nagad number, Rocket number, Upay number, or bank account details)
• National ID card or passport number (if required for KYC verification)

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and device model
• Activity logs on the platform (login time, betting history, game activity)
• Information collected through cookies and web beacons (see Section 7 for details)
• Session duration according to Bangladesh Standard Time (BST, UTC+6)

2.3 Information Received from Third Parties

For the purposes of fraud prevention, age verification, and identity confirmation, we may collect limited information from trusted third-party verification agencies.

5kbd1 uses your personal information for the legitimate purposes described below:

• Opening, managing, and securing accounts
• Processing deposits and withdrawals
• Providing bonuses, promotions, and VIP rewards
• Providing 24/7 customer support in Bengali
• Fulfilling legal responsibilities in preventing fraud and money laundering
• Implementing responsible gaming policies and monitoring the risk of excessive gambling
• Improving service quality and providing a personalized experience
• Complying with applicable laws and regulations
• Resolving technical issues and maintaining site security

We will not use your information beyond the purposes stated at the time of collection, and you will be notified in advance if the purpose changes.

5kbd1 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Necessary information may be shared with selected partners for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, fraud detection, and technical infrastructure management. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

In the case of a court order, government directive, or legal obligation, necessary information may be provided to the relevant authorities.

4.3 Business Transfers

In the event of a company merger or asset transfer, your information may pass to new ownership. In such cases, you will be notified in advance and protections equivalent to this policy will be maintained.

5kbd1 adopts industry-standard technical and administrative measures to protect your information:

• All data transfers are secured by SSL/TLS encryption
• Sensitive information is also stored in an encrypted state at rest
• Access control measures — only authorized personnel can view information
• Regular security audits and vulnerability assessments
• A rapid response plan in the event of a data breach

Even after your account is closed or deleted, information may be retained for the period necessary to meet legal obligations. Transaction records are generally retained for a maximum of five years after account deactivation.

You have the following rights regarding your personal information:

6.1 Right to Know

You may request to know what type of information we are storing about you. After receiving this request, we will respond within a reasonable time.

6.2 Right to Correction

If any of your information is incorrect or incomplete, you may request a correction. This can be done through account settings or by contacting us directly.

6.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, this request may not be fully fulfilled in cases of legal obligation or ongoing disputes.

6.4 Right to Object to Processing

You may object to the use of your information for marketing or promotional communications. After you raise an objection, we will stop using the information for that purpose.

6.5 Right to Portability

You may request to receive the information collected directly from you in a readable format.

To exercise any of the above rights, contact our support team: [email protected]

5kbd1 uses cookies and similar technologies for the smooth operation of its website and application. Cookies are small data files stored in your browser.

7.1 Essential Cookies

These cookies are used to maintain login sessions, ensure security, and remember user preferences. Without them, the core functions of the site cannot be completed.

7.2 Analytics Cookies

These cookies are used to monitor website usage and collect anonymous statistics for improving service quality.

7.3 Cookie Controls

Cookies can be controlled or deleted from your browser settings. However, disabling essential cookies may limit some features of the site.

5kbd1 is an adults-only platform. Only those aged 21 or older may use this service. We do not intentionally collect any personal information from minors.

Age is verified at the time of registration. If a user opens an account using false information and this is later confirmed, that account will be immediately closed and the relevant information will be deleted.

If you suspect that information has been collected from a minor, please notify us immediately: [email protected]

Your information may be transferred outside of Bangladesh for the operational needs of 5kbd1. In such cases, we ensure that:

• The receiving party maintains adequate data protection standards
• Necessary agreements and legal safeguards are in place
• Data is used only for the purposes described in this policy

We may analyze your activity data to monitor your gaming habits. This is part of our responsible gaming policy — if excessive betting or risky behavior is detected, we will try to provide you with support.

Information collected for this purpose is not used for marketing or advertising. For more details, visit our Responsible Gaming page.

We may update this privacy policy from time to time. For significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email or app notification
• Your continued use of the service will be considered acceptance of the updated policy

You will be notified about the new policy the first time you log in after a change.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat support on the site (in Bengali)

We will respond to complaints within a reasonable time and will make every effort to find a resolution.